People Operations Coordinator | A Complete Guide | UPDATED 2024

​The goal of people operations is to help in increasing employee engagement and retention. It is a strategic element in organizations that focuses on humanizing impersonal processes.

Most of the startups have already paid a high price for not having a dedicated person committed to people management. Consequently, it has resulted in lawsuits being made against them for issues that might have been easily managed in-house with the correct experience.

So, if you are also a startup or in the early stages, we suggest you not overlook the necessity of having at least one person devoted to people management. You can also expand the role to onboard new hires. It is important to implement, especially if you expect to expand quickly in the near future. People operations should be on the list of your first essential hires. In addition, it is recommended to add at least one person with people operations experience for the management of 50 employees.

On the other hand, the larger businesses may decide to form an altogether new team from their current HR department. Another approach is to engage People Operations professionals to oversee the organization's personnel lifecycle.

People operations are critical for establishing your company's culture and establishing clear limits and expectations. It establishes a transparent procedure for the whole employee experience, including hiring, onboarding, performance evaluations, promotions, and awards.

People Operations Coordinator

Any organization's face is the people operations coordinator. This function promotes new recruit onboarding and leads orientation, as well as serving as the initial point of contact for employee inquiries and requirements throughout the employment lifecycle, in close collaboration with the current coordinator. People Operations is a role where no two days are the same, from running time-sensitive reports to planning for the next project and hiring new employees to develop strong and effective connections at all levels across the firm. The number of learning possibilities is unlimited for people operations coordinators.

People Operations is a great career for someone who enjoys working with people. This fast-paced, dynamic position requires someone who is committed to providing high-touch, high-quality customer (employee) service. Strong prioritizing skills, meticulous attention to detail, great verbal and written communication skills, a solutions-oriented attitude, great attendance and punctuality record, the capacity to learn on the fly, and unrivaled team orientation will all be required for success.

Operations Coordinators are often responsible for administrative tasks, organizing, and management of employees and related projects. They guarantee that the company's employees are engaged, and all of the tasks are completed smoothly.

People Operations Specialist

A people operations specialist is in charge of doing data checks and ensuring that all human resource records are correct and up to date. In addition, the people operations specialist is also responsible for responding to all inquiries in a timely manner. The specialist is expected to assist new recruits with onboarding and frequently collaborate with other departments. The specialist also plays a key role in recruitment. People operations specialist requires excellent communication and customer service abilities.

The general office operations specialist is responsible for keeping the office orderly and presentable, purchasing supplies, delivering and receiving items, managing inventories, and so on. He also organizes team-building activities, quarterly philanthropic events, office lunches and keeps the kitchen supplied with delectable food in order to foster a collaborative and joyous atmosphere.

The specialist is in charge of new recruit onboarding, which includes document verification and insertion into our HRIS system. He also assists in the accuracy of employment records by processing updates on a regular basis. Other responsibilities of people operations specialists include coordinating for various departments with international visitors attending events and predicting and presenting solutions for the organization's needs.

People Operations Vs. HR

People Operations is a hot topic in the people management world. People Operations, unlike the traditional human resource function, focuses on the premise that people are the actual customers of your company. It is based on the idea that recruiting and keeping employees is just half of the equation; maximizing them and their employee experience is critical to corporate success. The traditional adage that "happy people work more" has made its way into the boardroom. The pillars of people operations include ensuring that your employees are empowered, engaged, and results-oriented.

The distinction between normal HR and People Operations may appear insignificant: everyone on the HR team is aware of retention and engagement and seeks to improve it. People Operations, on the other hand, is solely focused on that duty, whereas HR has additional responsibilities. To keep talent, you must take care of them; People Operations determines how they want to be cared for and meets that demand. It focuses on data and surveys to identify the tools, support, and services that workers desire to help them succeed on an individual level, and therefore throughout the organization.

People Operations specialists consider employees to be customers in the same way that a corporation aims for the greatest customer experience. They are dedicated to providing a consumer-grade experience for all of their employees. People Ops, like marketing experts, keeps an eye on evolving trends and tools to uncover new methods to improve the employee experience. However, people do not always seek the simplest answer. Consider compensations offered to employees: rather than advocating uniform raises, determine which technique (i.e., bonuses or perks) will have the most impact.

People Operations try to:

• -Understand employee behavior and trends
• -Measure employee satisfaction
• -Motivate employees
• -Analyze progress and monitor teams
• -Provide training opportunities
• -Identify problems and give solutions

The specialist team is aware of the influence of corporate culture, employee engagement, training and development, recruiting methods, and other people-related processes on the bottom line and will build a proactive plan to assist the organization.

For example, engaging with a diverse workforce and improving inclusion in teams to adopt more equal recruiting and promotion procedures, or cooperating with IT to prepare for technology investments that strengthen security and give a decent remote work experience.

People Operations Job Description

People Operations is in charge of ensuring that all workers are aware of their primary job within the firm. They also emphasize how employees contribute to the company's goals on a regular basis. It is their responsibility to create work in a way that increases employee engagement and motivates them to stay and enhance their abilities. Not only is this important for organizational dedication, but engaged teams are more likely to be more committed to their roles, resulting in increased revenues and corporate growth.

The specialist team is in charge of charting out crucial times. They are constantly improving them in order to improve the overall employee experience. Communicating with workers on a regular basis throughout their journey promotes an inclusive, supportive work culture and ensures that everyone is heard. However, in order to create confidence, there must be consistency across the employee lifetime, which is something that People Operations strives to achieve.

People Operations is responsible for developing and executing a reward system and a recognition culture that makes workers feel valued for their contributions. This can be a formal employee incentive program or a series of casual emails issued to teams or the entire company. Regardless of the system or approach used, the most important thing is that employees feel valued at work.

Burnout and high turnover can have a negative influence on your bottom line. People Operations should make it a top priority to maintain its employees happy and healthy at all times. Various approaches can be used, including, as previously indicated, employee appreciation. However, keeping people engaged is critical to growing profitability by minimizing absenteeism, increasing retention, productivity, and satisfaction, and strengthening the entire company culture.

Working with the executive team and team leaders you will own all human resources related activities. 

• Over time, you will build, challenge and motivate a team of Recruiters and People Operations Consultants to deliver a complete human resources capability that can scale as the company grows. 

• Provide human resources support and consultation across the business on the most complex issues, supporting staff, managers and executives in all related areas and regions including: recruitment, performance management, compensation and rewards, staff relations, and people development. 

• Provide useful data to help guide decision making, and allow the company to scale effectively and efficiently. 

• Provide leadership on people related issues and policies across the company. 

• Be able to communicate at all levels in the company and to support business development and change.

People Operations Roles

Establishing a People Ops team is critical for modernizing your HR strategy and ensuring you're putting your people first, regardless of how big or small your company is. You'll develop an unstoppable culture and a wonderful reputation if your people are engaged and feel valued and cared for at work. This will provide you with a significant competitive edge. It's time to show your staff that they're important.

The roles of People Operations are diverse, but their main focus is:

• -Directing individuals to contribute towards the company's goals
• -Planning journey of the employee
• -Recognizing talent and other employees
• -Improving engagement
• -Development of new and old employees
• -Managing the changes/transitions
• -Developing company culture

People Operations is in charge of ensuring that all workers are aware of their key job within the firm. They also emphasize how employees contribute to the company's goals on a regular basis.