Amid global supply chain issues and the changing demands of customers, businesses must stay on top of their supplier relationships to keep their operations running smoothly. Shipping delays, product defects, and internal problems like poor spend management can mean lost revenue and customer dissatisfaction. Thanks to the Amazon effect, companies must move quickly and efficiently to keep up with customer expectations.
Whether you're launching your first retail store, expanding to a new marketplace, or building a new dropshipping company, your success boils down to your relationships across the supply chain. Knowing how to manage your supplier relationships is essential for any business, and it can make or break your success. In this guide, we'll give you a few tips on how to build and maintain relationships with suppliers, from understanding their needs to monitoring your supply chain performance.
#1. Establish clear expectations from the start.
It's essential to communicate your expectations clearly, especially if you're sourcing products overseas, where manufacturers and distributors are at a distance. Make sure that you agree on delivery timelines, quality of goods and services, pricing, and payment terms upfront before entering into an agreement.
You should also spend time vetting different suppliers to ensure you're working with reliable companies that can meet your needs. Many low-cost manufacturers overseas can offer attractive prices, but they're not always able to deliver on time or maintain the quality you expect. In the worst of cases, they are complete scams.
#2. Streamline internal and external communication
Communicating with suppliers is one of the most important aspects of managing relationships. Make sure you have a reliable system in place to streamline internal and external communication, from emails and phone calls to instant messaging tools.
You should also set specific guidelines for how often your team should be in contact with suppliers, such as daily or weekly check-ins. This will help maintain a good relationship and ensure that any issues are quickly addressed. If you use an ERP (enterprise resource planning) system, supplier communication will be on autopilot, making it easier to track orders, changes in demand and quality, and payment processing.
#3. Avoid reliance on a single supplier
If you only work with one supplier, your supply chain is at risk of disruption if the company goes out of business or fails to meet your expectations. It's a good idea to diversify and find multiple suppliers so that you're not dependent on any one company. By working with several suppliers, you can also take advantage of different prices and get more competitive deals.
This way, if one supplier has a problem, you can easily switch to another.
#4. Monitor inventory levels and supply chain performance
Keeping track of inventory levels is crucial for any business, as it's the only way to know when to order new products from suppliers and avoid stockouts. Pay attention to the performance of your supply chain, and look out for any sudden changes that may indicate a disruption in the system.
Monitoring inventory and supply chain performance can help you spot problems early on and take appropriate action. Use analytics tools to stay up-to-date with your stock levels and react quickly when demand shifts unexpectedly due to external events.
#5. Make sure to pay your suppliers on time
Punctuality is key when it comes to paying suppliers. Late payments can damage relationships and result in late deliveries, product quality issues, and even refusal of new orders if bills remain unpaid for too long.
Make sure that all members of your team are aware of the payment terms and deadlines for each supplier. Automating payments is one of the best ways to ensure that bills are paid on time; software solutions can help you streamline the process and keep track of invoices easily.
#6. Select suppliers that prioritize CSR initiatives.
In today's business world, corporate social responsibility (CSR) is more important than ever. To remain competitive, companies need to be aware of their environmental impacts and ethical sourcing practices.
Since suppliers play such a significant role in overall environmental and human rights performance, it's important to select vendors that prioritize CSR initiatives. Ask suppliers about their sustainability efforts and do your own research to ensure they are taking the necessary steps to protect the environment.
#7. Leverage technology for improved visibility
Technology can be used in many ways to make supply chain management more efficient and improve visibility into supplier performance. There are plenty of tools you can use for this, including:
●Spend management software: Businesses use spend management tools to track and optimize procurement spend, identify areas of savings, and analyze supplier performance.
●ERP systems: Enterprise resource planning systems are used to manage orders, payments, inventory levels, and other aspects of supply chain management. They automate many processes, making it easier to track supplier performance and keep up with industry trends.
●Warehouse management systems (WMS): For ecommerce and brick-and-mortar retailers that deal directly with consumers, warehouse management systems can help manage inventory levels, optimize order fulfillment processes, and verify supplier delivery.
●Project management tools: Selecting a project management tool means greater organization and productivity when it comes to managing supplier relationships. Project management tools allow teams to assign tasks, track progress, monitor deadlines, and collaborate effectively with suppliers.
By leveraging the right technologies, including warehouse automation technology, you'll be able to gain greater visibility into your supply chain and better manage supplier relationships. This will help ensure that orders are fulfilled on time and that any issues are quickly addressed.
#8. Address supplier risks
No matter how carefully you select suppliers, risk is always present and can easily disrupt your supply chain. To properly manage these risks, assess and prioritize them to determine which ones could have the biggest impact on operations. Here are a few areas of consideration when identifying risks in your supply chain:
●Geographical location: Consider where your suppliers are based and the potential for natural disasters, economic downturns, or geopolitical events that might disrupt production.
●Financial stability: Examine suppliers' financial records to identify any areas of instability and choose vendors accordingly.
●Legal compliance: Make sure that all your suppliers are compliant with local laws and regulations regarding labor, quality control, and environmental regulations.
To navigate some of these risks, you can create a contingency plan that outlines what to do in the event of a disruption or unanticipated changes. By preparing for potential issues and having an effective contingency plan in place, you can maximize supply chain security and minimize disruptions.
Endnote
Managing supply chain and supplier relationships is an essential part of doing business in today's fast-paced market.
To ensure a successful partnership, it's important to select the right suppliers, leverage technology for visibility into operations, and address risks accordingly.
With the right strategies in place, you can ensure your supply chain runs smoothly and your suppliers remain loyal partners.