Are your nonprofit's communication tools helping you amplify your mission—or holding you back?
In a sector where impact often outweighs resources, choosing the right communication tools for nonprofits can make or break your ability to engage donors, mobilize volunteers, and collaborate with team members.
Nonprofits today operate in an increasingly digital, distributed, and demanding world. Whether you're a small grassroots organization or a global NGO, the need for seamless, scalable, and affordable communication software is more urgent than ever.
In fact, 87% of nonprofits say digital communication has become essential to their fundraising efforts—yet many still rely on outdated tools or fragmented systems that hinder rather than help.
The right nonprofit communication software should support everything from project management to donor updates to internal messaging, ideally all in one place.
This post highlights the 7 best communication tools for nonprofits in 2025 and beyond, offering insight into platforms that cater to both small organizations and large NGOs.
Whether you're evaluating nonprofit software companies, looking for nonprofit management software, or need an all-in-one solution tailored for your team, we'll help you navigate the options and choose the best fit for your goals.
Key Takeways
Understanding the Need for Communication Tools in Nonprofits
Communication is the backbone of every successful nonprofit organisation.
Whether you're rallying supporters, updating stakeholders, or coordinating internally, clear and consistent communication is essential.
In today's digital-first world, nonprofit organisations must leverage reliable and purpose-driven communication tools for nonprofits to stay connected and amplify their impact.
Strong communication not only increases visibility but also builds trust, transparency, and long-term donor relationships.
According to Nonprofit Tech for Good, 69% of donors say that a nonprofit's communication style directly influences their decision to give again. This makes choosing the right nonprofit communication software more than just a technical decision—it's a strategic one.
Modern nonprofit management software includes features that go beyond basic messaging. Platforms now combine email marketing, donor CRM integration, social media scheduling, and team collaboration tools in one centralized system.
These features streamline workflows, reduce manual tasks, and improve engagement with both internal teams and external audiences.
For small nonprofits and NGOs, selecting the best nonprofit communication software for small businesses ensures they remain agile while scaling their mission. From grassroots advocacy campaigns to global outreach initiatives, the right tool empowers teams to work smarter, not harder.
In this guide, we'll explore the top-rated communication tools for nonprofits in 2025, comparing their features, benefits, and use cases. Whether you're evaluating nonprofit software companies or seeking budget-friendly platforms that don't sacrifice performance, this list will help your organization improve internal communication, boost outreach, and drive measurable impact.
With the right tools in place, your nonprofit can focus less on operational friction—and more on changing the world.
Challenges Faced by Nonprofits in Communication
Nonprofits face a unique set of communication challenges that can significantly impact their ability to fulfill their mission.
With limited budgets, small teams, and growing demands for transparency and engagement, selecting the right communication tools for nonprofits is critical—but not always easy.
Many nonprofits struggle to access advanced tools and technologies due to financial constraints. As a result, they often rely on outdated systems or cobbled-together solutions that lack scalability and integration. This not only hampers efficiency but also limits their ability to engage supporters, manage campaigns, and maintain consistent messaging across channels.
During the recent Charity Technology and Fundraising Conference in London, where we joined over 250 leaders in IT, digital, fundraising, and marketing from organizations like Action Aid, British Heart Foundation, and Macmillan Cancer Support, one recurring theme emerged: nonprofits are grappling with how to optimize digital communication channels to better serve their communities.
From our conversations with delegates, it was clear that poor communication setups—such as missed calls, fragmented messaging platforms, or lack of reporting—can directly undermine impact.
While increasing budgets or hiring more staff might seem like the ideal solution, most organizations need to work smarter within existing constraints.
This is where modern cloud-based nonprofit communication software plays a vital role. Solutions like cloud phone systems and contact centers provide real-time call analytics, support remote work, and help manage helplines more efficiently—essential for charities like National Coastwatch, Cruse Bereavement, and Retina UK.
Missing a single call can be catastrophic in such sectors, making it vital to route communications effectively.
Adopting cloud communication tools for nonprofits not only improves service delivery but also attracts a wider talent pool by enabling hybrid or fully remote work.
The best platforms are scalable, cost-effective, and tailored for the nonprofit sector—offering a strong ROI without compromising impact.
Review of the Top 7 Communication Tools for Nonprofits in 2025
With so many options available, selecting the best communication tools for nonprofits can feel overwhelming—especially when you're juggling limited resources and big missions.
To help you cut through the noise, we've reviewed seven of the most effective and widely used platforms tailored to the nonprofit sector in 2025. These tools offer a mix of affordability, scalability, and functionality to meet the diverse communication needs of charities, NGOs, and nonprofit organizations—large or small.
Each tool in this list supports different aspects of nonprofit operations, from donor outreach and internal team collaboration to event promotion and volunteer coordination.
Whether you're looking to streamline messaging, improve fundraising communication, or enhance remote team efficiency, these platforms can support your mission without breaking your budget.
| Tool | Key Features | Why It's Good for Nonprofits |
| AgilityPortal | - All-in-one intranet & communication platform - Chat, calendar, file sharing - Project collaboration - Employee engagement tools |
Built for internal communication and engagement across distributed teams. Ideal for NGOs with remote workers or field teams. Supports secure document sharing and integrates with existing workflows. |
| Mailchimp | - Email marketing automation - Contact segmentation - Templates & analytics - CRM integration | Perfect for donor and volunteer email campaigns. Easy to use, free nonprofit plan available, great for tracking engagement and improving fundraising communication. |
| Slack | - Real-time messaging & channels - File sharing - Integrates with 2,000+ apps - Video/audio huddles | Enhances team collaboration, especially for fast-paced or remote teams. Offers nonprofit discounts and improves internal workflows. |
| Microsoft Teams | - Video conferencing - Group chat & channels - Deep Office 365 integration - File collaboration | Ideal for nonprofits already using Microsoft tools. Supports structured team communication and secure file management. Free plans available for eligible nonprofits. |
| Zoom | - Video meetings & webinars - Screen sharing - Breakout rooms - Cloud recordings | Great for virtual events, donor webinars, volunteer training, and board meetings. Offers nonprofit pricing. |
| Canva | - Drag-and-drop graphic design - Templates for social media, posters, presentations - Team collaboration tools | Empowers nonprofits to create professional-quality visuals for campaigns, social media, and fundraising—without needing a designer. Free Pro plan for eligible nonprofits. |
| WhatsApp Business | - Auto replies & quick responses - Labels for contact management - Group chats - End-to-end encryption | Effective for direct communication with volunteers and beneficiaries in areas with high mobile usage. Free and easy to set up. |
#1. AgilityPortal
AgilityPortal is an all-in-one intranet for nonprofits designed to improve internal communication, collaboration, and knowledge sharing.
Built with flexibility and simplicity in mind, it serves as a powerful non profit portal that brings together teams, documents, calendars, and conversations into a single unified platform.
Whether you're managing staff in the office, in the field, or working remotely, AgilityPortal helps eliminate silos and keeps everyone aligned with your mission.
Key Features for Nonprofits- Centralized intranet for non profit organization operations
- Real-time chat and direct messaging for instant communication
- Shared calendars and event management for coordinating teams and campaigns
- Secure document management and file sharing
- Project and task collaboration tools
- Role-based access and multi-organization support
- Mobile-first design for on-the-go staff and volunteers
AgilityPortal streamlines communication by providing a single digital workspace where staff, volunteers, and stakeholders can connect and collaborate. With everything from chat to file sharing and task tracking in one place, nonprofits avoid the chaos of juggling multiple disconnected tools.
This non profit portal supports real-time updates, document version control, and internal news feeds—ensuring everyone is on the same page, whether they're in the same building or across continents.
For nonprofits with distributed teams, AgilityPortal acts as a digital HQ—enabling field workers, admin staff, and executives to collaborate more effectively, reduce email overload, and foster a stronger internal culture.
PricingAgilityPortal offers affordable nonprofit pricing based on organization size and user volume.
- Free trial available (14 days) – no credit card required
- Nonprofit discounts available on all plans contacts us for more information
- Pricing typically starts at $99 per 100 user/month, with custom enterprise packages for larger NGOs
#2. Mailchimp
Key Features for Nonprofits
- Drag-and-drop email builder for fast, professional emails
- Audience segmentation for targeted communication
- Automated campaigns and donor journeys
- A/B testing to improve email performance
- Analytics and reporting to track open and click rates
- Integrates with CRMs, donation platforms, and websites
- Built-in signup forms and landing pages
Mailchimp strengthens nonprofit communication by helping organizations send timely, targeted messages to donors, volunteers, and supporters.
By integrating Mailchimp into your existing intranet for nonprofits or website, you create a seamless communication flow that supports fundraising goals, volunteer coordination, and awareness campaigns. It allows small teams to do more with less and improves the overall digital experience for stakeholders.
Pricing
Mailchimp pricing offers flexible plans, including a free tier, which is especially beneficial for smaller nonprofits:
- Free Plan: Up to 500 contacts and 1,000 emails/month
- Essentials Plan: Starts at $13/month
- Standard Plan: Starts at $20/month, includes automation and better reporting
- Nonprofit Discount: Mailchimp offers a 15% discount to eligible nonprofits
#3. Slack
Slack is a widely-used team messaging app that functions as a modern-day intranet for nonprofits, making internal communication faster, more organized, and more accessible.
As a flexible nonprofit communication software solution, Slack enables NGOs and nonprofit organizations to stay connected across departments, locations, and time zones.
It serves as an effective non profit portal for both staff and volunteers—especially for those working remotely or in the field.
Key Features for Nonprofits- Real-time messaging in public or private channels
- Direct messaging and group chats
- File and media sharing with cloud storage integrations
- Powerful search function to find past conversations and files
- Integrates with 2,000+ tools like Google Drive, Zoom, Trello, and Asana
- Voice and video calls with screen sharing
- Mobile and desktop apps for anytime, anywhere access
Slack transforms how nonprofits communicate internally by replacing long email threads with instant messaging and organized channels. Teams can create channels for campaigns, fundraising, events, or departments—ensuring the right people see the right messages at the right time.
By integrating Slack with other non profit portal tools (e.g., file storage, CRMs, calendars), nonprofits can streamline workflows, reduce miscommunication, and speed up decision-making.
It's particularly valuable for organizations with remote or distributed teams, enabling real-time updates and easy access to shared knowledge—key to mission-driven execution.
PricingSlack offers generous nonprofit discounts and a free tier with essential features:
- Free Plan: Unlimited users, 90-day message history, 10 integrations
- Pro Plan: Starts at $8.75/user/month (or $7.25 if billed annually)
- Business+ Plan: Starts at $15/user/month
#4. Microsoft Teams
Microsoft Teams is a powerful all-in-one nonprofit communication software designed to streamline collaboration, meetings, and internal messaging for organizations of all sizes.
As part of the Microsoft 365 ecosystem, it functions as a secure, integrated intranet, enabling staff and volunteers to stay connected, manage tasks, and share documents efficiently.
Whether you're a small nonprofit or a global NGO, Microsoft Teams can serve as your centralized portal for everyday communication and project coordination.
Key Features for Nonprofits- Group and one-on-one chat with persistent history
- Video conferencing and webinars
- Channel-based collaboration for departments and projects
- Real-time co-authoring of documents with Office apps
- Task management via Microsoft Planner
- File storage and sharing through SharePoint & OneDrive
- Integration with 700+ apps and nonprofit tools
- Enterprise-grade security and compliance
Microsoft Teams enhances nonprofit operations by consolidating chat, video, file sharing, and collaboration into a single platform. It reduces the need to toggle between tools, increasing productivity and saving time.
Nonprofits can set up dedicated channels for events, fundraising, or teams—making it easy to segment conversations and streamline project workflows.
As part of Microsoft 365, Teams integrates seamlessly with Word, Excel, Outlook, and SharePoint, making it a natural fit for nonprofits already using these tools. It also supports remote and hybrid work models, enabling NGOs to expand their reach while keeping communication secure and efficient.
PricingMicrosoft provides highly discounted or free licenses for eligible nonprofits:
- Free Plan: Includes Teams, Word, Excel, PowerPoint (web versions), chat, video, and 10GB file storage
- Microsoft 365 Business Basic for Nonprofits: Free for eligible orgs
- Microsoft 365 Business Standard for Nonprofits: $3/user/month
- Office 365 E1 for Nonprofits: Free, with enterprise-grade tools
- Office 365 E3/E5 for Nonprofits: Deeply discounted
#5. Zoom
Zoom is one of the most widely used video conferencing platforms in the world and a top choice among nonprofits for virtual meetings, training, webinars, and donor events.
As a flexible and scalable solution, Zoom empowers organizations to connect with supporters, volunteers, and team members from anywhere.
While not a full intranet for nonprofits, Zoom can be a core component of a modern non profit portal—especially for organizations prioritizing outreach, engagement, and remote collaboration.
Key Features for Nonprofits- HD video meetings and webinars
- Screen sharing and collaboration tools
- Breakout rooms for workshops and team discussions
- Cloud recording with transcription options
- Integrated chat and file sharing during meetings
- Registration, Q&A, and polling for webinars
- Integrations with CRMs, calendars, and productivity apps
- Mobile and desktop access
Zoom is an ideal tool for hosting virtual events, donor presentations, internal meetings, and volunteer training. For nonprofits working across geographies or with distributed teams, Zoom provides a reliable and easy-to-use way to maintain face-to-face communication without the travel costs.
It's especially effective for expanding reach and engagement. Whether you're running a fundraising webinar, connecting with global partners, or conducting interviews, Zoom ensures clear, professional, and interactive communication.
PricingZoom offers cost-effective plans and dedicated nonprofit discounts:
- Free Plan: Unlimited 1-on-1 meetings, 40-minute limit on group meetings
- Pro Plan: Starts at $149.90/year per user
- Business Plan: Starts at $199.90/year per user (for teams of 10+)
- Nonprofit Discount: Through TechSoup, eligible nonprofits receive up to 50% off Zoom products
#6. Canva
Canva is a simple yet powerful design tool for nonprofits that enables organizations to create high-quality graphics, presentations, flyers, social media posts, and more—without needing a professional designer. Ideal for fundraising campaigns, event promotion, volunteer recruitment, and digital storytelling, Canva helps small teams make a big impact.
Whether you're a grassroots charity or an international NGO, Canva allows you to bring your mission to life visually, making it a go-to marketing tool for nonprofit organizations.
Key Features for Nonprofits- Drag-and-drop editor for creating visuals quickly
- Thousands of templates for presentations, posters, reports, and social posts
- Team collaboration and shared brand kits
- Access to premium stock photos, fonts, and icons
- Export in multiple formats (PDF, PNG, MP4, etc.)
- Version history and comment threads for feedback
- Social media scheduling (Pro feature)
How It Enhances Nonprofit Communication
Canva helps nonprofits communicate their impact visually and consistently across all channels. Whether you're designing a social media graphic to thank donors, creating a flyer for a local event, or building an annual report, Canva makes it easy to produce professional-looking materials in-house.
By enabling visual storytelling for NGOs, Canva increases engagement and credibility. It also allows teams to collaborate in real time, keeping messaging aligned and on-brand—especially important for organizations with multiple chapters or remote staff.
Pricing
Canva offers one of the most generous nonprofit support programs in the industry:
- Free Plan: Access to core features, templates, and limited storage
- Canva for Nonprofits: Eligible nonprofits receive free access to Canva Pro, which includes premium templates, brand kits, and content scheduling
- Canva Pro (Commercial Rate): $14.99/month per user (free for nonprofits)
WhatsApp Business is a free and easy-to-use community engagement tool for charities that enables nonprofits to stay connected with supporters, beneficiaries, field teams, and volunteers via direct messaging.
With over 2 billion global users, WhatsApp offers a familiar and accessible platform—making it especially valuable for nonprofits operating in remote or underserved communities.
It's a powerful mobile outreach tool for nonprofit teams looking to build trust, provide updates, or offer frontline support in real time.
Key Features for Nonprofits- Business profile with contact details, mission, and hours
- Automated messages and quick replies to streamline communication
- Labels to organize chats by donor, volunteer, event, or location
- Group chats for teams or program areas
- Broadcast lists for sending updates to multiple contacts at once
- End-to-end encryption for secure conversations
- Works seamlessly on mobile and desktop
WhatsApp Business improves direct communication for social impact organizations by offering a simple, low-barrier way to engage stakeholders. It's ideal for nonprofits that operate in low-bandwidth regions or need to connect with people who may not use email or formal CRM systems.
Nonprofits can use it to coordinate volunteer schedules, provide event reminders, collect field updates, or offer crisis support.
It also enables peer-to-peer communication and builds stronger relationships through personalized, real-time interactions. Whether you're managing a local food bank or running international aid programs, WhatsApp Business ensures no message goes unseen.
PricingWhatsApp Business is free for small teams, with optional paid features through the WhatsApp Business API:
- WhatsApp Business App: Free (ideal for small nonprofits and field teams)
- WhatsApp Business Platform (API): Pricing varies based on country and number of conversations, billed per 24-hour conversation session
- Integration Options: Available through platforms like Twilio, 360dialog, and others for advanced use
Choosing the Right Communication Tool for Your Nonprofit
Selecting the right communication tool for your nonprofit isn't just about finding the most popular platform—it's about identifying a solution that aligns with your organization's size, goals, and budget.
With the right tools in place, nonprofits can enhance team coordination, streamline donor communication, and create stronger engagement with their community.
Key Factors to Consider When Selecting a Communication Tool
When evaluating nonprofit communication software, keep these essential criteria in mind:
- Budget and Nonprofit Discounts: Many tools offer discounted pricing or even free versions for registered nonprofits. Always check for nonprofit-specific offers.
- Ease of Use: The platform should be intuitive and require minimal training. Adoption rates will drop quickly if tools are too complex.
- Integration Capabilities: Choose a tool that integrates seamlessly with your existing CRM, fundraising software, or project management platforms.
- Scalability: As your nonprofit grows, your communication tool should grow with you. Ensure it supports additional users and advanced features over time.
- Support and Training: Opt for tools that provide reliable customer support and offer onboarding or training resources.
The Impact of the Right Tool on Nonprofit Success
The right nonprofit communication software can drive meaningful change across every area of your organization:
- Boost internal collaboration by enabling faster, clearer communication between remote and in-office staff.
- Enhance donor and supporter engagement with timely email campaigns, social media updates, and personalized outreach.
- Improve operational efficiency by automating routine tasks and reducing manual coordination.
- Increase visibility and reach by integrating multiple channels into one centralized platform.
For example, Slack can help streamline internal messaging and project coordination, while Mailchimp can supercharge your email campaigns with automation and segmentation. With the right tool in place, your nonprofit can focus more on mission-driven work and less on communication headaches.
Conclusion
As we move through 2025 and beyond, adopting the right communication tools for nonprofits is no longer optional—it's a strategic necessity.
Platforms like AgilityPortal, Mailchimp, Zoom, Canva, Salesforce, and emerging solutions like Storly.ai each offer tailored features that address the evolving communication challenges nonprofits face.
By integrating these tools, organizations can boost internal collaboration, improve donor engagement, and deliver their message with clarity and impact.
Taking the time to evaluate and implement the right technology will result in stronger supporter relationships, greater operational efficiency, and amplified visibility.
The future of nonprofit communication lies in adaptability, storytelling, and connection. By embracing modern digital tools today, your organization will be better equipped to lead with purpose, scale your mission, and thrive in a digital-first world.
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